This position is organizationally aligned to the Escort Service within the Veteran Experience Office at the Jesse Brown VA Medical Center, Chicago, IL, and gives direction to the Escort staff.

Duties

Specific duties include but are not limited to: Lead Duties: -Distributes and balances the workload among employees in accordance with established workflow or job specifications. -Keeps in touch with the status and progress of work and makes day-to-day adjustments in accordance with established priorities. -Obtains assistance from the supervisor on problems that may arise such as backlogs which cannot be disposed of promptly and estimate and reports on expected time of completion of work. -Maintains records of work accomplishments, time expended and prepares production reports. -Instructs employees on specific tasks and provides job training to new employees. -Reviews completed work to see that supervisor's instruction on work sequence, procedures, methods and deadlines have been met. -Amends or rejects work not meeting established standards, refers to supervisor questions or matters not covered by standards and problems in meeting performance standards. -Monitors working conditions such as seating, ventilation, lighting, safety, etc. -Reports to supervisor on performance, progress and training needs of employees. Escort Duties: -Performs patient escort functions to assist with getting patient to and from their appointments in the parking lot and clinic vicinity. -Assists with getting in and out of wheelchairs and at times, may use safe patient handling equipment to assist patients in and out of vehicles. -May be requested to run errands for the patient between departments to obtain needed items such as prescriptions and prosthetic items. -Welcomes veterans and visitors to the clinic as they enter the facility and help with navigating the clinic and answering questions. -Monitors patient waiting areas and help with navigation and escort when requested. -Performs regular cleaning of clinic wheelchairs as per established guidelines. -Performs other related duties as assigned. Work Schedule: Full-time - will be discussed at interview Position Description: Lead Health Technician PD #22182A Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, facility applicants must meet all requirements within 30 days of the closing date of this announcement. Non-facility applicnt must meet all requirements by the closing date of this announcement, 08/18/2023. You may qualify based on your experience and/or education as described below: Specialized Experience: One (1) full year of specialized experience that equipped the applicant with the particular knowledge, skill, and abilities to perform successfully the duties of the Health Technician, position, and that is in or related to the work of the position to be filled. To be creditable, this experience must have been equivalent to at least the GS-4 level in the Federal service to qualify at the Grade-5. Examples of specialized experience include (but are not limited to): Experience providing appropriate escort assistance to patients and visitors; skill to understand and properly use of equipment such as litters, wheelchairs, IV-stands, etc.; skill in observing patients physical and emotional state of being; skill in maintaining and storing medical supply items and/or equipment; skill in observing and reporting on simple reactions and changes to the Registered Nurse; ability to politely and courteously provide customer service and relay information; and knowledge of infection control and basic CPR. OR Education: Successfully completed a full 4-year course of education above high school leading to a bachelor's degree, that included study in medical, health, or related fields. This education must have been obtained in an accredited business, secretarial, or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial and technical school. Transcripts Required. OR Combination of Experience and Education: Must possess equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements. Combining Education and Experience - Only education in excess of the first 60 semester hours is creditable toward meeting the specialized experience requirement. One full academic year of study (i.e. 30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. Transcripts Required. You will be rated on the following Competencies for this position: Customer Service (Clerical/Technical)Infection ControlPatient CareTransportation Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work involves periods of standing as well as considerable walking, bending, stooping, stretching, lifting, moving of equipment and positioning of patients. The work also requires agility and dexterity to handle medical instrumentation. Walking, sitting for extended periods of time at a computer terminal, and standing at length while instructing is involved in this position. Work Environment: The work environment may involve regular and recurring exposure to infections and contagious diseases, and potentially emotionally disturbed patients. The work areas is adequately lighted, heated, and ventilated. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Jesse Brown Department of Veterans Affairs Medical Center 820 South Damen Avenue Chicago, IL 60612 US
• Name: Shaundila Bass
• Phone: 312-569-7917
• Email: [email protected]