The Training Technician will develop and implement educational programs for VA Loma Linda staff to include MSA Academy for new Health Administration Service (HAS) employees, MSA and Non-MSA Refresher Courses, Patient Aligned Care Team (PACT)/Mental Health (BHOST/BHIP) clinic scheduling, CPRS, VistA, VSE-GUI classes and customer service practices.

Duties

Duties include but not limited to: Develops and implements training modules for new and existing employees for inpatient/outpatient, CBOC MSAs, and other medical center staff (clerical, administrative, and clinical) in the sections. Performs collaborative work in the development and/or evaluation of courses for training programs, help with the implementation of changes based upon Training and Clinic Management Section Chiefs and Training Specialist's evaluations of courses/programs. Provides instruction covering a wide variety of topics in well-established areas of a subject matter field, which includes training healthcare providers and HAS staff. Identifies and determines training priorities, conducts and administers training programs, and develops and improves training guidance as it relates to VistA, CPRS, and other computer applications. Uses knowledge about the competency-based orientation and validation program to enhance orientation and other educational programming to ensure the competencies for Medical Center employees. Trains and orients users (clerical, administrative, and clinical) in selected program and applications (VISTA, CPRS, and TMS). Uses a wide range of teaching methods or tools, depending on the students learning requirements. Initiates educational programming which is responsive to changes in the policy/procedure/technology, and promotes the mission, vision, and values of the organization. Organizes course material and/or modifications for staff who may pose typical problems of communication or remediation. Works collaboratively in an interdisciplinary coordinated care delivery model [ex. Primary Care (PAGT/BHOST/BHIP)] and perform MSA duties, customer service and other duties assigned for the proper and timely treatment of patients. Maintains appointment schedules. Assists with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patient to other healthcare providers as conflict with staffing and/or coverage occurs. Protects printed/electronic files containing sensitive data under provisions of the Privacy Act of 1974, and other applicable laws, federal regulations, VA statutes and policy. Performs other directly related duties as assigned by Call Center Supervisor, ACC Supervisors, Inpatient Supervisors, Clinic Administrators and/or Training and Clinic Management Section Chief. Work Schedule: Monday through Friday 8:00-4:30 p.m. Virtual: This is not a virtual position. Position Description/PD#: Training Technician/PD10709A Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/29/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Quality Ranking Factor: * Scheduling, CPRS, ICB, Updating Addresses in VISTA You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Developing and implementing training module(s) for new and existing employees for inpatient/outpatient, CBOC MSAs, and other medical center staff (clerical, administrative, and clinical) in the sections; Performing collaborative work in the development and/or evaluation of courses for training programs; Helping with the implementation of changes based upon Training and Clinic Management Section Chiefs and Training Specialist's evaluations of courses/programs. You will be rated on the following Competencies for this position: Computer SkillsCustomer ServiceEducation and TrainingWriting Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: No special physical demands such as above average ability, dexterity, or strength are required to perform the work. Work is sedentary and the employee may sit comfortable. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Jerry L Pettis Memorial Veterans Hospital 11201 Benton Street Loma Linda, CA 92357 US
• Name: Roberto Mejia
• Email: [email protected]