The Supervisory Medical Support Assistant (Supervisory MSA) serves as the operational leader for the full range of outpatient scheduling programs in the VA Palo Alto Health Care System in one of the Divisions, Palo Alto, Livermore, Menlo Park or one of the Community Based Outpatient Clinics - San Jose, Capitola, Monterey, Fremont or Stockton. In addition, our two Call Centers in the Livermore Division and Monterey Clinic.

Duties

The Supervisory MSA works closely with other members of the health care team. VA Palo Alto Health Care System (VAPAHCS) uses a group practice concept that combines managed care and primary care treatment models. Each care team consists of identifiable and consistent team members that include (Physicians, Respiratory therapists, Pharmacists, Dieticians, Social Workers, Registered Nurses, etc.) patients, and external customers. The incumbent has supervisory responsibility for technical and administrative direction of a staff mix including GS-7 Lead AMSAs and GS-6 AMSAs. Through effective communication with the frontline staff, the Supervisory AMSA is responsible for guiding, assisting, and counseling staff in the performance of day-to-day duties to ensure program operations are carried out smoothly and efficiently. The Supervisory MSA must possess strong leadership skills and extensive knowledge of an outpatient clinic environment, computerized patient databases, and computer hardware, and software programs. The Supervisory MSA plans and directs outpatient medical administration programs and has full supervisory responsibility for supervising assignments. Such assignments include but are not limited to: assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary. The employee has full administrative and professional responsibility for planning and directing the AMSA's activities. Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management. Work Schedule: Monday-Friday Telework: Not eligible Virtual: This is not a virtual position Recruitment/Relocation: Not authorized Financial Disclosure: Not required

Requirements

• You must be a U.S. Citizen to apply for this job

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience 1 year of experience at equivalent to the next lower level of GS-07. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. Physical Requirements. See VA Directive and Handbook 5019. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: GS-08 Experience. One year of experience equivalent to the GS-7 grade level [leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below i. Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. ii. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. iii. Ability to provide briefings, orientations, staff development, and training in a patient support setting. iv. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. v. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment References: VA Handbook 5005/117 Part II Appendix 45 Qualification Standards for 0679 Medical Support Assistants The full performance level of this vacancy is GS-08. Physical Requirements: The work is sedentary. It occasionally requires carrying of light objects such as files, books and papers; some walking, standing, and bending. No special physical qualifications are required.

Education

THERE IS NO EDUCATIONAL SUBSTITUTION FOR THIS GRADE LEVEL.

Contacts

• Address Palo Alto VA Medical Center 3801 Miranda Avenue Palo Alto, CA 94304 US
• Name: Roger Brown
• Email: [email protected]