The LTC Charles S. Kettles VA Medical Center is recruiting to fill a Program Support Assistant organizationally aligned to the Patient Care Service, VA Ann Arbor Healthcare System (VAAAHS) (506), Ann Arbor, MI - a 1b level complexity VHA facility. The purpose of the position is to assist the Associate Chief Nurse (ACN) and Nurse Recruiter in Patient Care Service by managing, directing, overseeing and administering numerous technical and analytical functions related to the Patient Care Service.

Duties

The following are the list of duties but not limited to: Make copies of files and all outgoing correspondence signed by the Chief. Assures controlled correspondences are appropriately stored. Maintains a system for distribution of incoming mail and ensures a computerized bulk-mailing file of staff is current. Organizes and maintains a listing of contact information for PCS applicants. Provides technical assistance in the preparation for Nurse Recruitment reports. Orders supplies for Nurse Recruiters through the hospital-based order entry system as well as direct orders from manufacturers. Maintains stock levels for office supplies, receiving and organizing the stock. Collaborates with Human Resources and Nurse Recruiter to assure all applicants are completed in a timely fashion. Maintains records and databases regarding nurse recruitment, vacancy rate, and turnover rate. Incumbent is primary timekeeper for assigned T&L in PCS. Enters appropriate time and attendance records for employees. Composes, types, and/or formats memorandum, correspondence and other documents utilizing Microsoft Office. Transcribes recorded and written material such as reports, proposals, and memorandum. Assures the proper format for all outgoing materials from PCS. Communicates and follows-up on requests efficiently, ensuring decisions and actions are based on the needs of PSC Service staff, facilitates operational effectiveness, and promote customer satisfaction. Organizes and maintains file system for document retention. Provides telephone support for PCS Service, screening visitors and callers for the Service in order to properly direct inquiries or respond appropriately. Work Schedule: Monday - Friday 8:00am - 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD93015-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/22/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Ability to discern and set priorities based on workload, time constraints, and cost considerations and work independently to see priorities are met. Knowledge of the operation of the computerized healthcare system to obtain clinical and administrative information as well as the ability to operate a PC to develop and maintain various records and files. Skilled in timekeeping and working knowledge of stock requisition processes. Skill in communicating, both orally and in writing, to present proposals, recommendations, status reports, concerns, policies and procedures, etc. to service management and staff, medical center committees, members of other government agencies, and other non-VA personnel. Preferred Experience: Experience as a timekeeper. Experience assembling and organizing data and information on programs for meetings, hearings, briefings and reports. Extensive and comprehensive experience using different Microsoft office suite programs (Word, Excel, PowerPoint, SharePoint). You will be rated on the following Competencies for this position: Attention to Detail Clerical Interpersonal Skills Writing Veteran and Customer Focus Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The majority of work is conducted in an office environment; however, the incumbent is required to visit, on a routine basis, all areas and construction sites to inform that this facility maintains an effective Service Line. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Ann Arbor VA Medical Center 2215 Fuller Road Ann Arbor, MI 48105 US
• Name: Eric Earns
• Phone: (989) 397-4981
• Email: [email protected]