The New York Harbor VA Healthcare system is currently recruiting for one Advanced Medical Support Assistant for Mammography at the Brooklyn Campus location. The purpose of the position is to provide medical support to the Breast Imaging Program, coordinating with Breast Imaging radiologists, technologists, and leadership as well as with Primary Care, Women's Health, Gynecology, Nursing, and other medical staff.

Duties

Major duties and responsibilities of the position: Perform scheduling, canceling, and re-scheduling of patient appointments and/or consults; entering no-show information; and receiving phone calls from Veterans to schedule and reschedule breast imaging appointments. Develop/maintain effective and efficient communication with the patient, interdisciplinary team, providers, other VA Medical Centers referring through IFCs, and non-VA medical facilities providing breast imaging through Community Care. Incumbent will notify patients of lab needs and facilitate orders and appointment for any specialty exams needed prior to breast imaging. Utilizing advanced knowledge of the electronic medical record, works collaboratively with the interdisciplinary team to record pertinent patient information. Incumbent will routinely communicate effectively and professionally with a wide range of medical clinicians. Monitor pre-appointment requirements to assure readiness for patient procedure, to include reviewing orders for scheduling, evaluating exam type, obtain prior breast images if patient obtained them outside of VA New York Harbor, evaluate lab results and ensure they are available for exams/procedures. Coordinate lab order and appointments with providers prior to scheduled appointments. Manage "pending/hold order request log" to verify and validate accuracy of breast imaging orders, resolve issues, and ensure all orders have been scheduled or reconciled. Contact patients who are overdue for breast imaging via telephone or letter to facilitate scheduling. Utilize multiple computer software programs to document imaging data and produce established daily schedules for breast imaging. Prepares breast imaging schedules and orders for daily patient exams to ensure minimal wait times. Assemble patient records in correct order prior to scheduled imaging exam. Processes incoming breast imaging requests and IFC consults, working with multiple levels of priority for imaging orders according to urgency of medical condition and obtains all necessary medical information. Identify customer's concerns, performs the tasks required to resolve the issue accurately and in a timely fashion, and follows up as necessary to ensure a satisfactory resolution. Verifies and updates demographics and insurance information of breast imaging patients. Work Schedule: Monday-Friday 8:00am-4:30pm Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Authorized for highly qualified candidates. Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. Experience and Education: Do you meet one of the following basic experience and/or educational requirements? (Experience must be thoroughly documented in your resume to receive credit for experience. Transcripts must be submitted in order to receive credit for education.) Experience. Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education. One year above high school; OR, Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Creditable Experience. Knowledge of MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting. Experience satisfying this requirement may be paid/non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting. Quality of Experience. Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting at the next lower grade level. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and a range of varieties as described in this standard, at the specified grade level and be performed by the incumbent at least 25% of the time. In addition to the basic requirements for employment listed above, the following education and experience criteria must be met when determining the grade of candidates. Medical Support Assistant (Advanced), GS-6: Experience: One year of experience equivalent to the GS-5 grade level, performing duties including but not limited to: independently perform a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting. Scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. Coordinates administrative functions relating to emergency and non-emergency transfers. AND; Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below: A. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. B. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. C. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various D. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. E. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. F. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References: VA HANDBOOK 5005/117 PART II APPENDIX G45 The full performance level of this vacancy is GS-6. Physical Requirements: See VA Directive and Handbook 5019.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address VA NY Harbor Healthcare System 423 East 23rd Street New York, NY 10010 US
• Name: Kimberly Ohalloran
• Phone: 585-393-8324
• Email: [email protected]