This position is located in the Architect of the Capitol, Capitol Visitor Center and welcomes visitors from around the world, while providing exceptional customer service.

Duties

The operational needs of the Capitol Visitor Center require that as a Visitor Assistant, you will need to work on Saturdays and holidays, and may be expected to work Sundays and/or evenings in support of special events. As a Visitor Assistant you will be required to walk, talk and stand for hours, up to an entire shift, as well as walk up and down steps. In addition, you will be required to lift items which may weigh up to 20 pounds, such as stanchions and boxes. While your work would be primarily indoors, you will need to work outdoors, in a variety of weather conditions, to facilitate visitors entering the buildings or to provide support for special events. As a Visitor Assistant you will:

Requirements

• You must be able to pass a drug test and background check.
• Your resume and question responses must demonstrate the job-related KSAs.
• You must meet the definition of specialized experience.

Qualifications

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM web site at https://www.opm.gov/qualifications. Specialized experience is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Candidates for the GS-05 grade level must have at least 52 weeks of specialized experience equivalent to the GS-04 grade level in the Federal service.  Specialized experience for this position is defined as having experience: Providing assistance to customers in a retail, hospitality, or museum environment; Answering basic questions that arise from customers' inquiries; and Ensuring the safety of customers, when necessary.

Education

SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Experience requirements may be met by successful completion of a four year course of study leading to a bachelors' degree with major study in fields such as history, science, and/or public speaking, or that included or was supplemented by 24 semester/36 quarter hours in such subjects.

Contacts

• Address Architect of the Capitol 2nd and D Street, S.W. Washington, District of Columbia 20515 United States
• Name: London Holliway
• Phone: 770-217-2407
• Email: [email protected]