The Lead Advanced Medical Support Assistant position is in Business services at the Bedford VA Healthcare Systems in the Bedford, MA location. This position is full time at 40 hours per week. The Lead Advanced Medical Support Assistant performs collaboratively in an Interdisciplinary Coordinate Care delivery model (Patient Aligned Care Team, or Specialty Care Setting) and works closely with the staff in the inpatient and outpatient clinic areas.

Duties

The Lead Medical Support Assistant (MSA) performs a variety of administrative functions associated with the scheduling of patient care for the clinical programs at VA Medical Center. Duties include but are not limited to: Provides educational sessions to train new employees in clerical process ensuring that clerical processes, functions and goals are understood and met; Utilizes knowledge of VA policies, regulations, guidelines and process as they relate to the scheduling of patient appointments, consults, NEAR, Electronic Wait Lists, and pre-appointment clinical requirements(i.e. labs, EKGs, x-rays) to ensure readiness for the patient visit; Monitors clinic's Access to care; Monitors ICB usage ensuring insurance is collected at time of appointments and captured appropriately; Keeps abreast of rapidly changing regulations, directives, software patches, programs, and processes involved in the delivery of the healthcare benefits package; Assists with the clean-up of the EARR (Encounter Action Required Report) and delinquent recall report; supports clinics regarding utilization and clinic profile management i.e. set-up of clinic grids, cancel and restore clinics; Screens/receives phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes; Prepares correspondence and memos as needed; Promotes Veteran registration for and utilization of HealtheVet (MHV); Stocks basic office supplies for the executive suite; Enters Veterans seeking emergent/urgent care, scheduling appointments accurately; Utilizes call lists and telephones Veterans to pre-register them before their scheduled visits. Incumbent updates all patient demographics; Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient; Assures that all appropriate VA forms are used correctly, and regulations followed; and Completes duties or tasks assigned by the supervisor to ensure efficient daily operations. Work Schedule: Monday-Friday;7:30am-4:00pm Telework: Not Authorized Virtual: This is not a virtual position Functional Statement #: 518-F01612 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required This position is an NAGE Bargaining Unit position. This position is in the Excepted Service. This position is covered by a special salary rate. Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.

Requirements

• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to a background/security investigation
• Must be proficient in written and spoken English
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by 15 calendar days from the closing date of this announcement, 08/16/2023. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or Education. One year above high school; or Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. English Language Proficiency. MSAs must be proficient in spoken and written English. Grade Determinations: GS-7 Lead Medical Support Assistant Experience and Education. In addition to the basic qualifications, to qualify at the GS-7 level, you must have completed one year of progressively complex experience and a broader scope of experience equivalent to the next lower grade (GS-6). Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff Ability to provide staff development and training Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics. NOTE: The above demonstrated KSAs and the Experience MUST be defined within your resume to receive credit for consideration. Assignment at the GS-7: The Lead MSA [is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit. The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings. The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources. Assignments at this level include, but are not limited to: ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.] For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. References: VA Handbook 5005/117 Part II Appendix G45 Physical Requirements: The majority of the work is performed in an office setting, primarily while seated. The position requires some standing, ambulation, bending and carrying of items such as training manuals. In addition, there can be increased stress due to the intensity of a patient/customer complaint or concern. The Department of Veteran Affairs must provide reasonable accommodations to applicants with disabilities where appropriate.

Education

There is no educational substitution for the GS-07 level.

Contacts

• Address VA Bedford Healthcare System 200 Springs Road Bedford, MA 01730 US
• Name: Jessenia Plaza
• Phone: (321) 666-1792
• Email: [email protected]