This position is located in Little River Canyon National Preserve, in the Administration Division. Open to the first 100 applicants or until 08/16/2023 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration.

Duties

MAJOR DUTIES: Provides support for local LAN/WAN connectivity components and troubleshoots local network connectivity issues as they arise. Provide support for on-prem servers to include, but not limited to, hardware break/fix/installation, print servers, dynamic host configuration protocol (DHCP) servers, and associated backup hardware and software. Provides day to day helpdesk support to include, but not limited to, software install/troubleshooting, hardware break/fix issues, workstation setup/decommission, mobile device setup / troubleshooting, network printer setup, and user account provisioning and deprovisioning. Provides support for on-prem phone systems to include, but not limited to, creating/deleting system users / voicemail accounts, modifying extension information, applying system updates, hardware maintenance, and troubleshooting problems that may arise. Maintains Organizational Units in Active Directory to include user, computer, security group, and distribution group objects.

Requirements

Qualifications

All qualifications must be met by the closing date of this announcement-08/16/2023-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 for each federal position listed as part of your application to be used to validate your work schedule and determine the amount of qualifying experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected. To qualify for this position at the GS-09 grade level, applicants must possess the following minimum experience: Applicants must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. In addition to the above minimum experience, applicants must also possess the following: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. SPECIALIZED EXPERIENCE: Possess one year of specialized experience at least equivalent to the GS-09 level in the Federal service. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities needed to successfully perform the duties of this position. Specialized experience includes but is not limited to: Manage deployment of new workstations, servers, networks, storage, and backup hardware and software to the existing or additional customer base. Serve as a technical authority for direction and decisions required to ensure project success. Develop operational tests and evaluation plans, standard operating procedures, and technical policies. Provide advice and assistance to customers, troubleshoot complex problems, and provide support in a manner that minimizes interruptions in customers' ability to carry out critical business activities. You must include hours per week worked. -OR- EDUCATION: Successful completion of a Ph.D. or equivalent doctoral degree, or three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree in computer science, engineering, information management, or I possess such a degree that included a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. You must include transcripts. -OR- Successful completion of a combination of education and experience as described above. To combine education and experience, first take the number of months of full time experience and divide by 12 months. Add the percentages together. The total must equal at least 100 percent to qualify. You must include transcripts. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.

If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

There is no substitution of education for experience at the grade level(s) of this announcement.

Contacts

• Address Little River Canyon National Preserve 4322 Little River Trail NE Fort PAYNE, AL 35967 US
• Name: Bridget Cheely
• Phone: (000) 000-0000
• Email: [email protected]