This position serves as an advanced senior Public Safety Dispatcher located in the Emergency Operation Center, at Zion National Park, in Springdale, Utah. This is a permanent, full-time position.

Duties

Apply experienced, in-depth knowledge of dispatch operating systems, databases, and equipment, as well as knowledge of dispatch policies and practices. Receive and evaluate public emergency calls for service, coordinate emergency response, and provide logistical support for multiple incidents. Quickly and accurately enter critical information received from incoming calls from the telephone or radio, into computer aided dispatch (CAD) system. Utilize law enforcement information systems to perform criminal history checks, access wanted files, motor vehicle department files, or stolen, lost, or wanted items/subjects, etc. Query and input information into National Crime Information Center (NCIC) and other State Criminal Justice Information Systems. Operate a variety of communications equipment including, but not limited to, 9-1-1 telephones and radio networks. Utilize computer-aided dispatch (CAD) system with ease in both moderate and high stress emergencies. Physical Demands: Incumbent must function efficiently in a confined space for extended periods with no breaks and no opportunity to leave the confines of the Communications Center. The dispatcher is considered an "essential employee," meaning he/she is required to work most holidays, report for duty during adverse weather conditions, and be expected to work for long hours exceeding normally scheduled shifts in case of emergencies. Position is sedentary with high amounts of stress. Incumbent is subject to shift work, rotating shift work, and uncommon tours of duty. Work requires use of the voice in vocal communications for periods of hours at a time. Voice must be clear, audible, and tone effective with words plainly spoken and understandable. Incumbent must be able to hear clearly and discern a variety of audible communications and signals simultaneously. Incumbent must be able to read critical information from multiple sources, including computer screen, fax, and written log quickly and accurately. The work is of an emergency nature and is emotionally stressful. Incumbent must possess manual dexterity sufficient to operate computer terminals/keyboards and related equipment and to maintain written logs. Work involves occasional lifting of boxes and supplies up to weights of 50 pounds. Working Conditions: The work is normally performed in a well-lighted and temperature-controlled room. Noise levels are routinely high due to electronic equipment, telephones, radios, and other discussions ongoing in the performance of duties. The setting is typically confined and secure, and entrance and egress is controlled. During the training period and/or on other occasions, the incumbent will be assigned to accompany field law enforcement personnel in patrol vehicles to learn or gain a more detailed familiarization with agency field operating procedures and jurisdictional boundaries. The incumbent may not leave the center unless relieved by another qualified dispatcher.

Requirements

Qualifications

All qualifications must be met by the closing date of this announcement-08/09/2023-unless otherwise stated in this vacancy announcement. To qualify for this position at the GS-08 grade level, you must possess the following minimum qualifications by close of the announcement: SPECIALIZED EXPERIENCE: Specialized experience is experience that equipped you with the particular knowledge, skills, and abilities needed to successfully perform the duties of this position. At least one full year (52 weeks) of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained in either the public or private sectors). Examples of qualifying specialized experience include, but are not limited to: Provide dispatch and call taking services in a communications center that provides public safety (medical, law enforcement, search and rescue, fire, or other emergencies/public safety related) dispatch operation, in a complex environment (i.e., remote/urban environment, serves more than one division, unit, jurisdiction, and/or agency, or other complex situations); Coordinate responses to emergency incidents by initiating response of personnel and equipment according to agency protocols and providing communication and logistical support to responders; Operate computer systems such as but not limited to National Criminal Information Network (NCIC), National Law Enforcement Telecommunications System (NLETS), Computer Aided Dispatch (CAD), or similar systems that aid in public safety dispatching to interpret information, run queries, and document communications; Review internal operating procedures and systems related to public safety to make recommendations for improvement; Provide technical guidance, orientation, and training to new employees or lower level dispatchers. Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 for each federal position listed as part of your application to be used to validate your work schedule and determine the amount of qualifying experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no substitution of education for experience at the grade level of this announcement.

Contacts

• Address Zion National Park State Route 9 Springdale, UT 84767 US
• Name: Meredith Hanson
• Email: [email protected]