About the Position: Responsible for clerical duties such as reception, correspondence, receives and makes telephone calls. Understands department practices and can provide hospital policies, able to give directions, schedules appointments, maintains records and is able to file appropriately. Receives patients and visitors and is able to provide directions about exams performed in the department. Situational telework in accordance with agency policy. This is a Direct Hire Solicitation

Duties

Responsible for clerical duties such as reception, correspondence, receives and makes telephone calls. Receives patients and visitors and is able to provide directions about exams performed in the department. Understands department practices and can provide hospital policies, able to give directions, schedules appointments, maintains records and is able to file appropriately. Maintains and monitors patient appointment schedules. Enter, upload maintain, review, and/or update health care records (e.g., patient data, patient identifiers). Assess patients' administrative needs and provide guidance or assistance in resolving patient concerns.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Tier 1 security investigation or access for the duration of employment. A background investigation and credit check are required.
• This position has mandatory seasonal influenza vaccination requirements and is subject to annual seasonal influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation of exemption must be provided upon hire).
• This position requires the incumbent to have tuberculosis testing.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes documented/demonstrated experience which includes maintaining and monitoring patient appointment schedules; using automated systems such as Composite Health Care System (CHCS), AHLTA, ESSENTRIS, and/or Microsoft Office; receiving patients and visitors as the initial point of contact, in person or telephonically; and resolving problems through discussion with patients voicing a complaints. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04). OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. (You must attach a copy of your transcripts with your application package). OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages. (You must attach a copy of your transcripts with your application package). Proficiency Required:This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors. You will be evaluated on the basis of your level of competency in the following areas:

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address JT-DHA-DD83EG DHA STAND-ALONE MKT-AHC CARLISLE BAR DO NOT USE Carlisle, PA 17013 US
• Name: Army Applicant Help Desk