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Duties

WHAT IS THE WAGE AND INVESTMENT CUSTOMER ASSISTANCE, RELATIONSHIP AND EDUCATION CORRESPONDENCE PRODUCTION SERVICES, OPERATIONS SECTION OGDEN DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Wage and Investment Customer Assistance, Relationship and Education Correspondence Production Services, Operations Section Ogden The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Broad guidelines are provided via internal procedures such as IRM, Government Printing Office and Joint Committee on Printing regulations, and/or other relevant policies. The incumbent refines and/or develops more specific guidelines for use by others within or outside the agency. In addition, the incumbent develops policies and procedures and establishes necessary program support requirements, and prepares guidelines, instructions, and other documents to introduce new initiatives. The incumbent also represents agency views and interests in liaison with technical and professional associations and study groups. The work often consists of projects and studies, which require analysis and evaluation of interrelated issues. Decisions are complicated by the uncertainties about internal and external variables, subjective nature of findings and conclusions, and conflicting goals and objectives resulting from changes in legislative or regulatory guidelines and/or variations in demand for services. The incumbent gathers and analyzes data, sometimes on new and emerging distribution methods, and prepares reports for management often making recommendations for use or feasibility in IRS programs and projects. Works with program analysts and management on long term planning and analysis to anticipate changing needs and how to best address them. May organize or lead special projects focused on resolution of the most complex or unique system problems. Work is mostly sedentary and requires no heavy lifting or physical labor. Travel may be necessary to meet with various parties. Constant use of a personal computer is also required.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE: GS-13 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes: Experience with IRS organizational structures and responsibilities, Media and Publications, area distribution centers, service campuses and various field offices and their interrelationships to be able to recognize effective distribution patterns; Experience using program management requirements for distribution, in order to provide technical advice, guidance and assistance on distribution operations; Experience developing and/or recommending new or revised distribution policies and procedures; Experience with a wide range of analytical and evaluative methods and techniques to develop innovative solutions to complex problems and make recommendations for improvement where you will conduct long term planning and analysis to anticipate changing needs and how to best address them; Experience with computer systems and broad knowledge of various PC software applications for effective analysis; Experience with budget and procurement procedures; Experience using project management techniques to ensure projects are in control and resources are expended effectively; Experience with inter-relationships of operations to assess overall program cost, effectiveness, and staffing utilization. AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address WI - CARE-Customer Assistance, Relationship and Education 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748
• Email: [email protected]