This position is located in the Veteran Transportation Service (VTS) of the VA Medical Center in Iowa City, IA.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Managing the Beneficiary Travel Program; Arranging transportation to beneficiaries and their attendants traveling to and from VA facilities and other places for examinations, treatment, or care; Determining eligibility for the program and processing requests; Determining which of several fund control points to utilize, entering authorizations, maintaining manual and electronic accounting records, performing reconciliations, and adjusting account balances; Contacting approval officials to authorize obligations and requests for additions, deductions, and/or movement of funds; Determining method of payment for ambulance claims; Receiving invoices for payment related to transportation, forwarding for supervisory approval and Fiscal Service for processing, and submitting related documents to appropriate control points for reference: Investigating authorizations and orders; Using the Computerized Patient Records System (CPRS) to review medical records; Preparing correspondence explaining the disposition of travel claims; Explaining regulatory guidelines to beneficiaries; Balancing, reconciling, and adjusting invoices for payment; Reconciling vouchers against authorizations for accuracy and preparing certifications for payment; Responding to customer requests and seeking resolution of complaints; Providing courteous and efficient customer service; Performing related duties as required. Work Schedule: Monday through Friday, 8:00am - 4:30pm. Recruitment & Relocation Incentives: Not authorized Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Financial Disclosure Report: Not Required

Requirements

Qualifications

MINIMUM QUALIFICATIONS GS-05: Possess one year of specialized experience that equipped you with the knowledge, skills, and abilities to successfully perform the duties of this position, and that is typically in or related to the position. To be creditable, specialized experience must have been equivalent to at least the GS-04 grade level in Federal service. Examples of specialized experience include: experience working as an administrative assistant or support assistant in a clinic/office; coordinating transportation for customers/patients; collating transportation requests; collecting payments for transportation; reading maps and calculating mileage; researching various types of transportation options and routes available to customers; providing professional customer service to customers. This experience must be detailed in your resume to receive credit. ~OR~ EDUCATION: Possess a bachelor's degree or four years of successfully completed education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college, or university. (TRANSCRIPTS ARE REQUIRED) ~OR~ COMBINATION OF EDUCATION AND EXPERIENCE: Possess an equivalent combination of specialized experience and post-high school education as described that demonstrates your ability to perform the duties of this position. For the GS-05, only education beyond the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the requirement. Your experience must be detailed in your resume. (TRANSCRIPTS ARE REQUIRED) Physical Requirements: he duties of this position require some mobility between various clinic areas in separate building location sites, but generally the job is sedentary with some standing, stooping, reaching, and lifting up to 20 pounds. The employee is required to work with computer equipment at least 75% of the time which impacts hand and wrist motions. The work is performed in a business office and an outpatient treatment setting. The environment involves those everyday risks or discomforts that require normal safety precautions. The employee works in a health care facility where exposure to contagious diseases exist, but the duties of this position do not put the employee at a serious risk for this exposure. The work area is adequately lighted, heated, and ventilated. The employee must always remain composed in trying to assist Veterans and their families who may be upset, in distress, or hostile. You will be rated on the following Competencies as part of the assessment questionnaire for this position: AuditingClericalCustomer Service IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Iowa City VA Health Care System 601 Highway 6 West Iowa City, IA 52246 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]