This position will operate within the Veterans Transportation Service (VTS) within the Business Service at the San Francisco VA Medical Health Care System (SFVAHCS). The incumbent is directly supervised by and collaborates with the VTS Mobility Manager for transportation workload forecasting, scheduling design, procedure development, quality improvement implementation, modification of processes, evaluation and ongoing operation of the VTS.

Duties

This is an OPEN CONTINOUS ANNOUNCEMNT and will remain open until September 29, 2023. Applications will be reviewed every two weeks. Eligible applications will be referred to the hiring manager at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled. The coordination of transportation function is multi-faceted and diverse. The major areas of responsibility and authority are VTS resource scheduling, data collection, tracking and program support responsibilities. The incumbent is responsible for scheduling routes for assigned drivers, managing the RouteMatch program management software, coordinating vehicle maintenance, coordinating travel/transportation arrangements as needed with local Emergency Management Services (EMS), Disabled American Veterans (DAV) and other medical facilities. The incumbent must have extensive knowledge of VA Beneficiary Travel (BT) rules and regulations and how they pertain to the VTS program. The incumbent must be proficient with office automation software. The incumbent will also provide backup to process BT requests to include processing ambulance bills, beneficiary travel mileage reimbursement requests, public bus transportation, public air transportation, arranging ambulance transportation and other duties as assigned. Major duties and responsibilities include, but not limited to: Scheduling, Data Collection & Tracking Support Daily responsibilities include VTS appointment scheduling; collecting, compiling, and tracking data and statistical information in support of VTS. Performs a basic analysis of the data and generates a variety of reports. Evaluates documents, e.g., sampling plans, permit applications, and other data collection forms. Aggregates incoming data from a variety of sources. Reviews documents, reports, and/or applications for omissions and inconsistencies, and ensures data entry is complete and accurate. Enters pertinent information into an automated tracking system. Receives DSS extracts to verify that the workload being captured in DSS is correct. Maintains automated system of program-specific data to track items such as service project milestones, progress reports, program trends, performance measures, compliance strategies, etc. Interacts with various other transportation services such as local EMS and DAV. Coordination, Program Planning and Advisory Services Plans for, organizes, administers, and directs how the program work will be accomplished for the VTS. Plans and directs programs that provide total support services functions that require the application of highly specialized knowledge and skills. Planning responsibilities pertain to total functions and require consideration of complete support services e.g., systems management, operations, workload forecasting, review, and reporting of data/statistical results of program/project studies, vehicle maintenance and repair, etc. Review workload on a daily basis to validate accurate reporting. Coordinates the day-to-day operation of VTS flow, processes, and functions. Provides technical guidance necessary to achieve the optimum use of VTS resources. Provides advisory services to the VTS Mobility Manager regarding the requirements and implications of the services provided. Provides advice to operating managers and supervisors on how provided services can assist in accomplishing their missions and programs. Work Schedule: 7:00 am to 6:00 pm Telework: Telework eligibility will be discussed during the interview process. Position Description/PD#: Transportation Assistant/PD99780-S Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/29/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Performing transportation support duties such as coordinating connections/scheduling, documenting travel information; collecting, compiling, and tracking data on a daily basis; Performs a basic analysis of data and generates a variety of reports; entering data into automated tracking data bases; and planning and directing a program that provides support services. You will be rated on the following Competencies for this position: You will be rated on the following Competencies for this position: Administration and ManagementAuditingClerical Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Incumbent will be exposed to stressful working situations that will require a mature attitude and collective reasoning to overcome. The incumbent is subject to a great deal of stress because of the high volume of work, the need for accuracy, frequency of interruptions and ever changing demands due to program changes. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address San Francisco VA Medical Center 4150 Clement Street San Francisco, CA 94121 US
• Name: Sara Flores
• Phone: (269) 873-3561
• Email: [email protected]