As an Information Technology Specialist with the Information Services Branch of Information, Data, and Analytics Services in the Office of the Chief Information Officer, you will be responsible for disseminating policies and procedures as they pertain to Scientific and Technical Information (STI) and work with a team of highly skilled individuals that facilitate optimization and modernization via metadata standardization, automation development, and data/information insight production.

Duties

Duties described below are at the full-performance level. Duties assigned at a lower grade level will be of more limited scope, performed with less independence and limited complexity; duties will be commensurate with the grade of selected employee. Supports the design, development, automation, and operations of Scientifics and Technical Information (STI) services to ensure compliance with customer and regulatory requirements. Provides subject matter expertise and in-depth knowledge of the current state and future direction of software tools to leverage Industry Best Practices and enhance STI services throughout the Agency. Consults with technical experts and software vendors to communicate NASA technical requirements, ensuring sound interfaces and integration solutions between STI, Information Services tools, and other Agency systems. Provides coordination and integration with other Agency teams, organizations, and program areas to enable delivery of cross-functional solutions and metadata standardizations. Provides guidance to contractor support staff, while employing Agile development methodologies, to ensure that work products meet requirements and are delivered in a timely manner. Supports functional incremental modernization and automation activities in support of Open Science. Supports operational activities in the management and public release of STI via Scientific, Technical and Research Information discoVEry System (STRIVES) and STI Repository systems. Develops and communicates out findings from data analytics and insights for regular reporting and forecasting.

Requirements

• This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S.
• Position subject to pre-employment background investigation or higher-level clearance. Investigation/Clearance may differ and be required based on the duties/location-NASA Center requirements.
• You must meet qualifications requirements by the closing date of this announcement.
• Financial Disclosure, Drug Testing, and/or the Travel Requirements for this position may differ and be required based on the duty location/NASA Center requirements.
• This position may require a one year probationary period.
• The location will be determined upon selection but must be at one of the locations indicated within the announcement.

Qualifications

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. GS-11: To qualify at the GS-11 level, you must have: a) One year of directly related specialized experience equivalent to the GS-09 level: Reviewing requests and designing automated workflow processes; Identifying issues associated with service delivery; Assisting with establishing metadata standards and monitoring metrics and key performance indicators. OR b) Completed all requirements for a Ph.D. degree or equivalent doctoral degree with (1) a major in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR (2) a major that provided a minimum of 24 semester hours in one or more fields of computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management, and that required the development or adaptation of applications, systems, or networks. OR c) Completed 3 full academic years of progressively higher-level graduate education leading to a Ph.D. degree or equivalent doctoral degree with (1) a major in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR (2) a major that provided a minimum of 24 semester hours in one or more of fields of computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management, and that required the development or adaptation of applications, systems, or networks. GS-12: To qualify at the GS-12 level, you must have one year of directly related specialized experience equivalent to the GS-11 level: Identifying, investigating, and/or recommending resolution of issues associated with service delivery and implementing automation to enhance services; Working with local and enterprise level stakeholders to gather IT requirements in support of the services provided; Evaluating and making recommendations for metadata standards as well as metrics and key performance indicators for area process improvement. GS-13: To qualify at the GS-13 level, you must have one year of directly related specialized experience equivalent to the GS-12 level: Identifying and implementing process improvement for automated workflows; Supporting the current state and future direction of service delivery; Developing metadata standards as well as metrics and key performance indicators to evaluate effectiveness of services being provided. AND IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job.

Education

If you are using education completed in the United States to meet the qualification requirements, your degree must have been awarded from a college or university that is accredited by a recognized accrediting organization. For a list of schools that meet this criteria, go to http://ope.ed.gov/accreditation/.

If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs. These education credentials must be deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

All degrees must have been received in the year of, or any year subsequent to the original date of accreditation

Contacts

• Address NASA - Agency Wide 300 E st SW Washington, DC 20546 US
• Name: NASA Shared Services Contact Center
• Phone: 1-877-677-2123
• Email: [email protected]