Employee will be assigned to Veteran Transportation Service (VTS), VA Northern Indiana Healthcare System, Marion, IN, serving as a Transportation Assistant and acting as primary contact to veterans for transportation needs.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include, but may not be limited to the following: Collaborates with the Mobility Manager for transportation workload forecasting, scheduling design, procedure development, and quality improvement implementation, modification of processes, and evaluation and ongoing operational flow of the transportation services program. Collects, compiles, and tracks data and statistical information. Analyzes data and generates a variety of reports. Reviews documents, reports, or applications for omissions and inconsistencies and ensures data entry is complete and accurate. Maintains automated system of program-specific data to track items such as milestones, progress reports, clinic trends, program trends, performance measures, compliance strategies, etc. Interacts and communicates with various other transportation services (e.g., Emergency Medical Service; Volunteer Transportation Network; Disabled American Veterans; Veterans of Foreign Wars, etc.) Manages the beneficiary travel program; determines program eligibility; and processes requests. Determines method of payment for authorized and unauthorized ambulance claims submitted for consideration. Processes claims for patient reimbursement of travel expenses. Collaborates with fiscal personnel to manage inpatient funds and budget needs. Reconciles vouchers against authorizations for accuracy prior to preparing certifications for payment. Plans and provides services in program areas of electronic records management, driver scheduling setup and management, and space utilization. Provides technical advice and guidance to management and staff on transportation services, including requirements and implications, and how provided services can assist in accomplishing their missions and programs. Performs other related duties as assigned. Work Schedule: Monday - Friday, 7:30am - 4:00pm. Recruitment & Relocation Incentives: Not authorized Financial Disclosure Report: Not Required

Requirements

Qualifications

SPECIALIZED EXPERIENCE: Applicants must possess at least one (1) year of specialized experience that equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of this position, and that is typically in or related to the work of this position. To be creditable, this experience must have been equivalent to at least the GS-5 level in the Federal service. Specialized experience includes: coordinating and scheduling transportation services for patients; collecting and tracking program-specific data; processing travel reimbursement claims; generating a variety of correspondence and reports; and utilizing various computer software programs and databases. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Administration and ManagementComputer SkillsCustomer ServiceDecision MakingInterpersonal SkillsProblem Solving IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Northern Indiana HCS 1700 East 38th Street Marion, IN 46953 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]