This position is in the Veterans Health Administration (VHA) Office of Finance's Revenue Operations and aligned with the Consolidated Patient Account Center (CPAC).

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include but may not be limited to the following: Provides accurate and timely billing and collection activities to be completed in accordance with national policies, VHA regulations and healthcare laws. Performs a wide variety of activities common to the segment of the program or function for which the employee is responsible. Makes decisions or recommendations based on the development and evaluation of information that comes from various sources. Identifies and studies factors or conditions and determining their interrelationships as appropriate to the defined area of work. Uses independent analytical techniques and theories to apply and interpret requirements, regulations, and procedures that identify and capture the applicable revenue activities from the affected assigned areas at the VAMCs to the CPAC. Serves as a financial ambassador/educator by providing Veterans, their families, VAMC teams and other internal and external agencies, guidance on repayment plans, waivers, interpreting insurance and eligibility benefits, and other factors that impact the Veteran's accounts for both First Party (FP) and Third Party (TP) billing. Independently evaluates the significance of actions within their span of responsibility, assigns disposition instructions, and implements the most responsive and cost-effective means for managing them. Independently researches, analyzes, generates, and corrects Veteran's FP co-payments for care as it pertains to a variety of complex VA programs, for VAMC provided services. Performs other related duties as assigned. Work Schedule: Monday-Friday, 8:00 am - 4:30 pm Recruitment & Relocation Incentives: Not authorized Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Financial Disclosure Report: Not Required

Requirements

Qualifications

GS-6: In order to qualify for this position at the GS-6 grade level, applicants must possess at least one full year of specialized experience equivalent to the next lower grade level in federal service. Specific qualifying specialized experience for this position (which should be documented on your resume) is: experience performing customer billing and collection services for products, goods or services rendered; serving as a point of contact for customers/clients; and resolving billing problems or disagreements that arise. Your answer will be verified against information provided on your resume. If your resume does not clearly support your response by addressing your work experience in detail you will be disqualified. GS-7: In order to qualify for this position at the GS-7 grade level, applicants must possess at least one full year of specialized experience equivalent to the next lower grade level in federal service. Specific qualifying specialized experience for this position (which should be documented on your resume) is: experience performing customer billing and collection services for products, goods or services rendered; serving as a point of contact for customers/clients; resolving billing problems or disagreements that arise; interacting with uncooperative persons or those unable to complete or meet billing obligations; and providing assistance and guidance to customers with debts referred for collection. Your answer will be verified against information provided on your resume. If your resume does not clearly support your response by addressing your work experience in detail you will be disqualified. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Customer Service (Clerical/Technical)InsuranceOrganizational AwarenessTechnical Competence IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address CPAC Mid South 1412 Hazelwood Dr Smyrna, TN 37167 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]