This position is located within a National Forest. The primary purpose of this position is to perform customer service and information of both a general and technical nature in support of a variety of Forest Service activities and programs.

Duties

Performs clerical work to assist in providing various administrative services essential to the management, direction, and operation of the assigned office. Based upon a good working knowledge of the office and the programs under the supervisor's control, the incumbent resolves problems associated with the clerical work of the office. Handles clerical duties, such as mail and package delivery, personnel updates to phone lists, and sign-out board. Supports the office by performing such duties as monitoring of field-going personnel for safety purposes. Assistance with scheduling the conference room, fleet use reporting, travel assistance, assistance with purchasing during busy times, and other projects and duties as assigned by the supervisor. Monitors the status of office and security equipment and uses a variety of office and computer equipment to accomplish project and unit goals. Monitors local newspapers for articles related to the Forest Service. Clips and routes articles to the appropriate staffs. Maintains the Forest video, film, and slide library and audio-visual equipment. Accurately types correspondence, reports, or similar materials from handwritten or electronic drafts using a personal computer, or similar equipment, and word processing software. Ensures correct grammar, spelling, capitalization, punctuation, and appropriate format. Uses database or spreadsheet software to accurately enter, revise, sort or calculate, and retrieve data for standard reports. Accurately and promptly transmits and receives documents and messages electronically using computers or workstations. Reads and processes incoming correspondence and material. Ensures that correspondence is properly routed in a timely manner. Determines which items should be brought to supervisor's attention as opposed to those that should be sent directly to other appropriate personnel for action. Reads and reviews material to be filed, assigns code based on document content, and files material based on determination. Retrieves files based on knowledge of filing system. Ensures files have all pertinent documents and signatures. Maintains and accurately updates file system to enable quick and efficient retrieval of information. Purges files or performs other file disposition actions in accordance with established procedures. Receives visitors and phone calls. Determines nature of request and refers callers or visitors to appropriate staff. Personally answers routine questions in a timely and accurate manner and provides information when routine procedural matters are involved. Performs regular daily activities for the reception area or visitor center, including but not limited to, daily opening and closing of the facility, raising and lowering the flag, and maintaining the front desk. Monitors public areas, and updates the status of exhibits. Provides visitors with effective instructions on security and safety procedures and informs the supervisor of visitor needs. Operates a variety of audiovisual equipment. Maintains a lost and found for visitors and staff. Visits and is very familiar with trails, campgrounds, roads, and other areas on the unit, in order to provide accurate, descriptive information. Requisitions office supplies, printing support, and related materials. Accurately prepares and submits requisitions. Tracks requisitions for timely completion. Creates bills for collection for contracts and permits. Sends and tracks bills and payments through the automated financial system. Coordinates annual billing and follow-up on delinquent payments.

Requirements

• You must be a US Citizen or US National.
• Males born after 12-31-59 must be registered for Selective Service.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check.
• Direct Deposit Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to a financial institution of your choosing.
• Must be 18 years of age.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-Verify.

Qualifications

In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards. Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary. GS-04: Applicants must have one year of progressively responsible clerical, office, or other work which provided the knowledge and skills needed to perform the duties of the position being filled; OR an associate's degree or two years of successfully completed education above high school; OR combinations of successfully completed post-high school education and experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. Examples of General Experience includes: Clerical, office, or other customer service work such as greeting visitors and responding to phone or written inquiries, using word processing software or other automated software to produce routine documents; maintaining office files; and answering phone calls in an office setting. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. To receive consideration for this position, you must provide updated required documents and meet all qualification requirements by the closing date of this announcement.

Contacts

• Address USDA Forest Service HRM Contact Center DO NOT MAIL IN APPLICATIONS, SEE INSTRUCTIONS IN THE ANNOUNCEMENT Albuquerque, NM 87109 US
• Name: HRM Contact Center
• Phone: 1-877-372-7248 X2
• Email: [email protected]