The position is assigned to Arkansas Passport Center, Passport Services Directorate, Bureau of Consular Affairs (CA/PPT/APC). The incumbent serves as a Passport Personalization Specialist with responsibility for providing analysis, advice, and operational oversight of the personalization of travel documents for U.S. citizens including Passports, Passport Cards, Overseas Photo-Digitized Passports, Consular Reports of Birth Abroad, and Border Crossing Cards (BCC) for citizens of Mexico.

Duties

Provides oversight of the personalization of Passports, Passport Cards, Overseas Photo-Digitized Passports, Consular Reports of Birth Abroad, and Border Crossing Cards by the Department for the U.S. Government (USG). Plans and coordinates efforts that facilitate mutually supportive working relationships between CA/PPT headquarters, the passport agencies and centers, and Consular Officers or their representatives at missions abroad. Reviews and analyzes on an on-going basis, the manufacturing processes and internal and external procedures associated with the centralized personalization of travel documents. Recommends, develops, and monitors specific strategies, goals, and objectives to increase productivity, reduce rejects, and streamline personalization processes. Plans and carries out a full range of analyses and assessments to increase and streamline productivity. Collects data, conducts research and other related duties as assigned.

Requirements

• U.S. Citizenship is required.
• Incumbent will be subject to random drug testing.
• Must be able to obtain and maintain a Top Secret security clearance.
• This position requires shift work and the availability for rotational shift work.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit: www.dhs.gov/E-Verify/

Qualifications

Applicants must meet all the qualification requirements described below by the closing date of this announcement.  GS-12:  Applicants must have 1 year of specialized experience equivalent to the GS-11 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience providing advice and assistance to passport agencies and centers on travel document personalization operations, methods, and processes. Experience with legal and regulatory provisions governing U.S. citizenship and nationality. There is no substitute of education for specialized experience for the GS-12 position. GS-13:  Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position.  Qualifying specialized experience must demonstrate the following: Experience developing and implementing policies and operating procedures governing the passport personalization process and related passport services. Experience managing process improvement and contract monitoring projects to maximize efficiency, increase production output, minimize rejects, and verify adherence to quality plans and internal control requirements. There is no substitute of education for specialized experience for the GS-13 position.

Education

Education requirements do not apply to this vacancy announcement.

Contacts

• Address U.S. Department of State Defense Finance and Accounting Services (DFAS) 8899 East 56th Street Indianapolis, Indiana 46249 United States
• Name: Patricia A. Briggs
• Phone: 317-212-7623
• Email: [email protected]