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Duties

WHAT IS THE WAGE & INVESTMENT DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance and enable taxpayers to transact and communicate electronically to file their returns and make payments. WHAT IS THE W&I RESKILLING ACADEMY? The W&I Reskilling Academy is designed to assist IRS Submission Processing employees in transitioning to a new career path within the Service. The primary goal is to support these employees in developing the skills necessary to qualify for higher graded opportunities. To achieve this, these employees will participate in and complete multiple phases of structured training and assessments and emerge fully certified and qualified to enter into a position as a Tax Examining Technician in Submission Processing. WHAT DOES A TAX EXAMINING TECHNICIAN DO? As a Tax Examining Technician, commonly referred to as a Tax Examiner, you will resolve inquiries regarding tax account issues such as tax delinquency, adjust taxpayer accounts and provide information about general Service procedures. In this role, you will analyze and take appropriate actions on tax accounts and may advise taxpayers of enforcement actions. They handle a variety of tax returns, related schedules, and other documentation. Your assignments may include communicating with taxpayers and their representatives regarding their accounts on correspondence issued. This position starts at a grade 5 level, with promotion potential to the grade 6 level.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. Qualified applicants will be ranked in accordance with the MSP procedures. You must meet the following requirements by the closing date of this announcement: Applicants successfully completing all phases of the training and assessments associated with the Reskilling Academy will receive a Skills Achievement Certification and will be offered placement in a Tax Examiner position. GS-5 LEVEL: To qualify at this level, you must demonstrate experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Applicants successfully completing the W&I Reskilling Academy will receive a Skills Achievement Certification demonstrating their completion of an accelerated training program that demonstrated the skills, knowledges, and abilities necessary to meet these requirements. Applicants successfully completing the training will have successfully demonstrated the necessary skill level in the following: Customer Service (Clerical/Technical)ListeningManages and Organizes InformationOral CommunicationProblem SolvingTechnical CompetenceTechnology Application AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens" or Status applicants. For more information on qualifications please refer to OPM's Qualifications Standards.

Education

This job does not have an education qualification requirement.

Contacts

• Address WI SC - Submission Processing - Ogden 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748