The Health System Specialist serves as the Systems Redesign (SR) Coordinator reporting to the Chief of Staff. The SR Coordinator is responsible for SR and Performance Improvement (PI) Program activities at the VATVCBHCS to include organization wide creation, integration, coordination and management of SR and PI initiatives.

Duties

The Systems Redesign (SR) Coordinator works directly with facility leaders to plan, develop, and implement strategies and goals for exceeding VHA, VISN, and VATVCBHCS performance measure targets relating to access and timeliness of care delivery and support processes. Successful fulfillment of these functions requires the ability to apply specialized principles and practices of health care management to direct and support the health care delivery system. The components of SR encompass all facets of health care operations and delivery: outpatient PI; patient flow and throughput; administrative and business processes; and management and leadership engagement and support of improvement objectives. The Health System Specialist manages facility SR and PI initiatives and is responsible for promoting an organizational culture of continuous improvement. develops both long- and short-term policies and plans for the organization by coordinating with leadership and various service lines. Incumbent must adapt the principles, practices, processes and techniques of SR and PI to specialized requirements of the healthcare system. This includes, in part, development of medical center policies and procedures governing the program, communication and education of staff. participates as a member of key committees and workgroups at both the facility and VISN levels. works with both clinical and administrative services to develop required SR and PI activities and reporting, including those related to national performance measure requirements. analyzes and evaluates on a quantitative and qualitative basis, the effectiveness of program or operations in meeting established goals and objectives and makes recommendations for effective organizational changes. proactively identifies key areas requiring improvement and collaborates with others to initiate workgroups to resolve important process issues. compiles summary and executive level reports related to the program. Recommendations may involve controversial actions to remedy critical problems/gaps. uses PI tools, development, analysis and presentation of data to audiences at all levels both within the organizations and externally. Key responsibilities include systematically evaluation program goals and outcomes and developing effective report formats (e.g., to objectively track progress with key national, VISN and local SR and PI projects). evaluates and interprets data and takes actions as appropriate to promote and support necessary improvements, communicates on a daily basis with members of the VATVCBHCS facility leadership to include both Executive and Service Level leadership. acts as a primary point of contact with critical persons at the National and VISN levels, independently handling major SR program issues. develops collaborative working relationships at all levels. provides leadership to groups and teams; and develops and presents executive-level reports for other committees and top management as necessary. Educates staff at all levels on SR and PI program concepts, initiatives, and tools. supports and facilitates education and communication to engage front line staff in understanding program concepts and tools and their application in improving patient care. identifies, highlights and promotes SR successes and best practices throughout the health care system. Work Schedule: Monday-Friday, 8 AM - 4:30 PM Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Health System Specialist/PD005780 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/31/2023. You may qualify based on your experience and/or education as described below: INDIVIDUAL OCCUPATIONAL REQUIREMENTS: The following questions are to determine if you meet the Minimum Individual Occupational Requirements for the Health System Administration (0671) Series at the GS-11 level. You may qualify based on Specialized experience, graduate education, or a combination of the two. Specialized Experience: If you are using specialized experience to qualify for this position, please use the following as a guide to what experience to include on your resume. Specialized Experience must be both of the following: In a health care field (AND) Progressively responsible (Equivalent to the GS-9 level). Specialized Experience must have been performed in one of the following: An operating health care facility (OR) A higher echelon with advisory or directional authority over an operating health care facility (Example: VISN level) Specialized Experience must also be one of the following: Analytical (OR) Administrative (OR) Clinical Management (OR) Supervisory Experience must have involved Both of the following: Close working relationship with facility managers (AND) Analysis (AND/OR) Coordination of: Administrative (or) Clinical (or) Service Activities For qualification purposes, "Knowledge" means familiarity with or training on. If you have knowledge of these items, please include this on your resume. Specialized experience must have provided knowledge of the following: Missions of health care delivery systems (AND) Organizations of health care delivery systems (AND) Programs of health care delivery systems (AND) Requirements of health care delivery systems (AND) Regulations of various regulatory and credentialing groups (AND) Standards of various regulatory and credentialing groups (AND) Government-wide, Agency, and facility systems (and) requirements in various administrative areas such as: budget, personnel, and procurement Note: Additional experience may be needed to meet the Administrative & Management Position requirements below. Graduate Education: If you are using graduate education to qualify for this position, please use the following to determine if the education meets the requirements for this position. (You must submit a transcript as proof.) Note: Additional education may be required to meet the Administrative & Management Position requirements below. Your graduate education must have included course work in Health Care Administration. You must have graduate education with major of study in Hospital Administration (OR) Public Health Administration (OR) A related field (Example: Business or Public Administration) Combined Graduate Education and Specialized Experience: You may meet the individual occupational requirements for the Health System Administration Series (0671) by having an equivalent combination of Specialized experience equivalent to the GS-9 level (as described previously) and graduate education (as described previously). If you are using graduate education to qualify for this position, please use the following to determine if the education meets the requirements for this position. (You must submit a transcript as proof.) Note: Additional education may be required to meet the Administrative & Management Position requirements below MINIMUM QUALIFICATION REQIREMENTS: for an Administrative & Management Position at the GS-11 GS-11 Specialized Experience: For qualification purposes, "Knowledge" means training on or familiarity with. "Skill" means you have performed a task several times to develop skill in doing so. "Ability" means you have experience that provided you the ability to do so. To meet this requirement based on specialized experience alone, you must have one year of specialized experience, equivalent to at least the GS-9 level in the federal service, that equipped you with the knowledge, skills, and abilities needed to successfully perform the duties of this position: knowledge of the principles and practices related to the health care delivery systems and solid understanding of various systems redesign (SR) and process improvement (PI) models and tools including, but not limited to: Six-Sigma concepts, Lean Management principles Performance Improvement principles, Flow Mapping, Fishbone Diagrams, Force Field analysis, Regression analysis, Pareto charts, run control charts, excel and access databases ability the retrieve, understand, analyze, interpret and display data and skill in applying analytical and evaluative methods and techniques to issue or studies concerning the efficiency and effectiveness of program operation. broad knowledge of the literature pertaining to SR and PI knowledge of Joint Commission standards is required so that the incumbent may serve as an effective resource to the medical center employees involved in these processes. knowledge of relevant computer applications including VISTA packages, current Microsoft Office programs, national and local VA databases (VSCC/KLF, ProClarity, PCMM, VA Fileman, VISN Data Mart, etc.) ability to develop databases, analytical and graphic reports and other systems and files to effectively document, analyze and present program results. knowledge of laws, regulations and policies that protect computerized files in order to maintain the required level of information security. skill in oral and written communication ability to conduct training for employees at every level of the healthcare system. practical experience in planning, organizing, facilitating and/or directing teamwork ability to teach tools and team facilitation to others as necessary. GS-11 Graduate Education: If you are using graduate education to qualify for this position, please use the following to determine if the education meets the requirements for this position. (You must submit a transcript as proof.) To qualify for the GS-11 level based on graduate education you must have: a Ph.D. or equivalent doctoral degree (OR) 3 full years (54 semester hours) of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree. Your graduate education must have included course work in Health Care Administration. You must have graduate education with major of study in: Hospital Administration (OR) Public Health Administration (OR) A related field (Example: Business or Public Administration) GS-11 Specialized Experience/ Graduate Education Combination: You may meet the minimum qualification requirements for Administrative & Management positions by having an equivalent combination of Specialized experience equivalent to the GS-9 level (as described previously) and graduate education (in excess of 36 semester hours). Qualifications are continued in the Education Section of this Announcement

Education

Qualifications Continued:

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You will be rated on the following Competencies for this position:

• Decision Making
• Strategic Thinking
• Problem Solving
• Communication

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements:

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education:

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application.
NOTE: If your school was accredited by a body recognized by the U.S. Department of Education at the time of graduation but is no longer listed on the U.S. Department of Education website, you must provide documentation of accreditation with your application packet.

Contacts

• Address VA TX Valley Coastal Bend HCS 2601 Veterans Drive Harlingen, TX 78550 US
• Name: VISN 17 SSU USAS Group
• Email: [email protected]