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Job opening: Management and Program Analyst

Salary: $94 199 - 145 617 per year
Published at: Jul 11 2023
Employment Type: Full-time
Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Intelligence, Intelligence Enterprise Mission Support Directorate (IEMSD), Policy, Planning, & Programs Division located in Washington, DC.


In this position you will serve as an analyst requiring application of a wide range of qualitative and quantitative methods to assess complex management and program processes and systems. This position starts at a salary of $94,199.00 (GS-12, Step 1) to $145,617.00 (GS-13, Step 10) with promotion potential to $145,617 (GS-13 Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Major duties: Substantively write, edit, and research technical materials that support CBP Intelligence Enterprise initiatives, such as strategies, executive summaries, memoranda, fiscal year priorities, directives, standard operating procedures, informational materials, program documentation, white papers, and other communication products intended for internal and external audiences covering the scope of CBP's intelligence mission, programs, and current events. Providing technical assistance and direct support to management and staff in all matters relating to the application of planning systems and management programs to meet mission requirements. Analyzing major administrative aspects of substantive, mission-oriented programs, and generates and applies new hypotheses and concepts to improve the effectiveness and efficiency of operations. Representing the organization at meetings and conferences as directed by the supervisor and maintains liaison with members of the executive staff.



Specialized Experience: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Developing and editing documented materials to support and implement CBP or higher authority policies and initiatives. Researching, writing, reviewing, and editing products on a variety of topics to ensure that the content is accurate and tailored to appropriately convey the intended message and relevant style guide conventions. Checking the accuracy of communications products, examining logical argumentation, and determining whether the product meets the intended goals and align with office mission and strategy. Conducting studies, analyzing findings, and making recommendations on substantive programs. Planning, scheduling, and conducting projects and studies to evaluate and recommend ways to improve the effectiveness and efficiency of work operations in a program or support setting. Specialized Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Developing, editing, and monitoring documented materials such as strategies, white papers, and directives to support and implement CBP or higher authority policies and initiatives. Developing, implementing, and managing sophisticated projects and programs that focus on long- and short-range plans and policies in support of goals, objectives and priorities established by executive management, CBP, DHS, executive orders, statutes, or other authorities. Mastery of English grammar, writing techniques, editing practices and design principles; and meticulous attention to detail and strong analytical skills. Designing and conducting comprehensive management studies where the boundaries of the studies are extremely broad and difficult to determine in advance. Conducting complex studies, analyzing findings, and making recommendations on substantive programs. Mastery of English grammar, writing techniques, editing practices and design principles; and meticulous attention to detail and strong analytical skills. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 07/17/2023. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information, review the following links: Background investigation and the e-QIP process. Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not CTAP/ICTAP eligible. View information about CTAP/ICTAP eligibilityon OPM's Career Transition Resources website. To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the Required Documents section of this announcement.


Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.


  • Address Office of Intelligence Please read entire announcement Please apply online Washington, DC 20229 US
  • Name: CBP Hiring Center
  • Phone: 952-857-2932
  • Email: [email protected]


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