Job opening: GUEST SERVICES REPRESENTATIVES
Salary: $15 per hour
Published at: Jul 11 2023
Employment Type: Intermittent
About the position:
This position will be assigned to Barksdale Inn (Lodging) at Barksdale AFB, LA.
This position is a intermittent (flexible) position.
Intermittent (Flexible) employees have NO guaranteed hours but maybe worked 0 to 40 hours a week.
Intermittent (flexible) position DO NOT have any benefits.
This position requires shift work to provide coverage for evenings (7:00 am - 3:00 pm, 3:00 pm - 11:30 pm and 11:00 pm - 7:00 am), weekends, holidays, or special situations.
Duties
Duties and Responsibilities
Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.
If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12043075
Requirements
- This position requires the incumbent to complete a background investigation with favorable results.
- This position requires shift work to provide coverage on evening, weekends, holidays, or special situation.
- This position requires the incumbent to have general clerical and/or cashier, and customer services work experience.
- This position requires the incumbent to meet the state and legal age requirement for sale of alcoholic beverages.
Qualifications
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 07/25/2023
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience:
Applicant must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. The ability to read, speak, and write English. Must meet state and legal age requirement for sale of alcoholic beverages. Must be able to satisfactorily complete a T1 background investigation.
You will be evaluated on the basis of your level of competency in the following areas:
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position DOES NOT allow for education substitution.
Contacts
- Address Barksdale Sustainment Services Flight
2 FSS/FSMH, 801 Kenney Avenue, Bldg 4400, Section 1100
Barksdale AFB, LA 71110-2270
US
- Name: Barksdale NAF HR Office
- Email: [email protected]
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