The Social Work (SW) CC&ICM Program Coordinator will partner with the CC&ICM RN to implement the national CC&ICM framework which serves a patient population with highly complex health and mental health problems to ensure they receive the right level of care coordination support based on their prominent need.

Duties

The incumbent serves as a CC&ICM Subject Matter Expert to Social Work Department. Provides analysis and evaluation of program data and computerized programs to identify system-wide trends and needs to enhance the quality of service across all programs within CC&ICM framework. The incumbent is the designated expert concerning the provision of case management services. The incumbent will assist less experienced and less knowledgeable staff with technical expertise and guidance for patients with unusual or complicated medical and mental health conditions, risk factors, and ethical or legal circumstances. The incumbent will provide this assistance for social work and other staff as needed or requested. This includes the interpretation of VHA Directives, Medical Center Policies, Program Handbooks, and applicable state laws and guidelines. The cases presented to the incumbent are often very complicated psychiatric, social, and medical issues including patients in acute, clinical, residential, and community settings involving conditions with complicating psychosocial factors. The incumbent will regularly address the most difficult, challenging, complex, and acute patient care needs encountered in the Medical Center treatment areas and communities served. Coordinate and collaborate with the facility level case management teams to include nurse and social worker case managers. Establish collaborative relationships with physicians, psychologists, pharmacists, and other disciplines to foster their involvement in the case management of Veterans. Advocate on behalf of case management services and facilitate communication with facility executive leadership on case management strengths and challenges. Collaborate with internal stakeholders to assess case management composition, structure and services to identify promising practices and gaps in case management services. Identify opportunities to enhance communication, collaboration and coordination across the care continuum. Directs/coordinates clinical and psychosocial services and is accountable for the overall effectiveness of the services provided. Modifies services to best meet the treatment needs of veterans and to promote efficient practice. Coordinates Social Work services with other services offered in the treatment program, assuring such services are complementary and comprehensive. Directs activities to maximize effectiveness, efficiency and continuity of care for veterans. Provides case management services to those veterans at high social, psychiatric, or medical risk, serving as the liaison to other treatment programs. Represents the program in contacts with other agencies and the public. Provides orientation and on-going training to social workers and interdisciplinary team members. Conducts staff development programs for social workers and takes responsibility for providing opportunities to help staff update their Social Work practice skills and acquire new knowledge in contemporary treatment modalities. Facilitate and/or coordinate training on nationally recognized case management standards of practice to ensure delivery of professional case management services across the healthcare continuum. Promote the benefits of case management certification for facility case managers Develop and facilitate educational programs informing the Veteran consumer and family members regarding available case management services. The incumbent develops, plans and facilitates in-service training programs and works with individual staff to identify learning needs and necessary educational programs and literature to meet their needs in order to develop their professional/clinical knowledge and skills. Incumbent provides education and training to staff from other disciplines, students, and volunteers as assigned. Develops, provides, and participates in interdisciplinary staff education programs and team-building activities. Work Schedule: Monday thru Friday 8:00 am to 4:30 pm Telework: Not Available Virtual: This is not a virtual position. Financial Disclosure Report: Not required

Requirements

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education. Have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited. A doctoral degree in social work may not be substituted for the master's degree in social work. Verification of the degree can be made by going to http://www.cswe.org/Accreditation to verify that the social work degree meets the accreditation standards for a masters of social work. Licensure/Certification. Individuals assigned as social worker program coordinator must be licensed or certified at the advanced practice level, and must be able to provide supervision for licensure. Grade Determinations: At the GS-12 grade, you must possess one year of specialized experience equivalent to the GS-11 level. Experience must demonstrate possession of advanced practice skills and judgment, demonstrating progressively more professional competency. Candidate may have certification or other post-master's degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship, or equivalent supervised professional experience.In addition, the candidate must demonstrate the professional KSAs below: Knowledge of program coordination and administration which includes consultation, negotiation, and monitoring. Knowledge and ability to write policies, procedures, and/or practice guidelines for the program. Ability to supervise multidisciplinary staff assigned to the program. Skill in organizing work, setting priorities, meeting multiple deadlines, and evaluating assigned program area(s). Ability to provide training, orientation, and guidance within clinical practice. References: VA Handbook, Part II, Appendix G39The full performance level of this vacancy is GS-12. The actual grade at which an applicant may be selected for this vacancy is the GS-12 Physical Requirements: The social work duties include sedentary and ambulation (walking) throughout the medical center and in the community according to the demands of daily tasks. Light carrying, less than 15 pounds-may be required as part of duties related to storing or moving files. Working around moving objects or vehicles-required as part of daily ambulating within the medical center around patients who use motorized scooters and wheelchairs. Working along-duties require working along at intervals during the day (i.e., documenting progress notes, completing phone call, etc.). Reaching above shoulder- may be required during daily task to access files located in overhead cabinets. Walking- required approximately 3-4 hours daily associated with walking from assigned office to outpatient clinics and other medical center departments as needed to complete duties of the position. Standing-required approximately 3-4 hours daily associated with walking from assigned office to outpatient clinics and other departments within the medical center as needed to complete duties of the position and filing patient records as needed.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address John D Dingell Department of Veterans Affairs Medical Center 4646 John R Street Detroit, MI 48201 US
• Name: Janice Uselton
• Phone: 313 942 5488
• Email: [email protected]