About the position: This position will be assigned to the Gold Country Inn, Beale AFB, CA. This position is regular full time, guaranteed 35 hours per week and receives benefits.

Duties

Performs as a Senior Guest Services Representative in support of the front desk/office operations for the Gold Country Inn. Responsible for relaying work instructions from supervisor, provides on the job training for new employees, and observes work in progress. Shares learned best practices of front desk operations. Assists in correcting clerical and system errors. Ensures adherence of established quality and safety standards. Maintains log of incidents and reports. Communicates incidents to supervisor. Ensures customer service is top priority and resolves complaints or elevates them to a higher level for resolution. Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures authorized usage of government quarters. Accepts payment, makes change, and presents departing guests' checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Updates automated data base on occupancy and checkouts and maintains checkout lists. Maintains and sells sundry items to patrons. Ensures housekeeping status of rooms is updated. Responsible for lost and found program. Keeps front desk neat and orderly. Processes Night Audit procedures and closes credit card machine nightly. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12045461

Requirements

• This position requires the incumbent to complete a background investigation with favorable results.
• This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.
• The duties of this position require the incumbent to possess or obtain and maintain a valid state Driver's License in one of the 50 U.S. states or possessions to operate vehicles.
• This position requires the incumbent to complete a drug test with favorable results.
• This position requires the incumbent to meet state and legal age requirement for sale of alcoholic beverages.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 07/19/2023 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Must be able to read, write and speak English, and communicate tactfully with guests and coworkers. Must have experience utilizing automated systems and computer software, such as hotel property management software or equivalent. Must have cash handling experience. Previous experience leading the work of others is highly desirable.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

• Address Beale Sustainment Services Flight 9 FSS/FSMH, 17855 Warren Shingle Blvd., Room 179 Beale AFB, CA 95903-1615 US
• Name: Beale NAF HR Office
• Email: [email protected]