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Duties

WHAT IS THE TAXPAYER EXPERIENCE OFFICE (TXO) DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Taxpayer Experience Office The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Independently designs, develops, and implements operations research, mathematical, statistical and other scientific methods and techniques to analyze the efficiency and effectiveness of taxpayer experience programs. The incumbent's analyses and recommendations have an impact on influencing taxpayer experience policies and practices. As an independent analyst or team member, performs analytical and statistical modeling of service-wide programs aimed at developing or analyzing a variety of alternative approaches to support the taxpayer experience strategy. Results are a detailed portrayal of the cost, benefits, risk or effectiveness of each alternative supporting various conclusions. Participates in complex taxpayer experience studies or leads studies that range from non-technical to technical and from the small to the very large. Incumbent develops approach and overall design for taxpayer experience study proposals, by selecting the appropriate measure of effectiveness or other criteria and gathering relevant data, determining policy factors, evaluating findings by determining most likely, best- and worst-case analysis and presenting recommendations as a complete action package. Conducts operational research and analysis concerning taxpayer experience forecasting and management issues by utilizing mathematical techniques, statistical methods, analytical models, and scientific discipline recommending changes and improvements to existing analytical and modeling systems to increase taxpayer satisfaction. Develops analysis action plans by defining scope of problem, choosing appropriate metrics and analytic techniques, validating modeling assumptions, and data gathering, preparation, and modeling. Identifies trends in service-wide programs to predict the effect of program and systemic changes to the taxpayer experience. Prepares summary of analysis to be presented to senior leadership.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: BASIC REQUIREMENT: A degree in operations research; or at least 24 semester hours in a combination of operations research, mathematics, probability, statistics, mathematical logic, science, or subject-matter courses requiring substantial competence in college-level mathematics or statistics and at least 3 of the 24 semester hours must have been in calculus. Evaluation of Education: The primary requirement of operations research work is competence in the rigorous methods of scientific inquiry and analysis rather than in the subject matter of the problem. Therefore, applicants should have sufficient knowledge of applied mathematics to understand and use the fundamental concepts and techniques of operations research methods of analysis. In addition, some positions may require knowledge of a specific subject area. Courses acceptable for qualifying for operations research positions may have been taken in departments other than Operations Research, e.g., Engineering (usually Industrial Engineering), Science, Economics, Mathematics, Statistics, or Management Science. The following are illustrative of acceptable courses: optimization; mathematical modeling; queueing theory; engineering; physics (except descriptive or survey courses); econometrics; psychometrics; biometrics; experimental psychology; physical chemistry; industrial process analysis; managerial economics; computer science; measurement for management; mathematical models in social phenomena; and courses that involved application of operations research techniques and methodologies to problems of management, marketing, systems design, and other specialized fields; or other comparable quantitative analysis courses for which college-level mathematics or statistics is a prerequisite. Courses in theory of probability and statistics are highly desirable but are not specified as minimum educational requirements because to do so would possibly exclude some applicants who would otherwise be well qualified. In addition to meeting the basic requirement above, to qualify for this position you must also meet the qualification requirements listed below: SPECIALIZED EXPERIENCE GS-13 LEVEL: In addition to the basic requirement, you will need have at least one year of specialized experience equivalent to the grade 12 level that demonstrated professional knowledge of mathematical methods and scientific principles in order to accomplish complex studies, develop a variety of mathematical models, and provide management with viable solutions and recommendations; knowledge of multivariate techniques and advanced knowledge of pertinent mathematical, simulation, economics, econometric, and statistical operations research techniques to use in the context of government policy decisions; general knowledge of the Internal Revenue Code, Treasury regulations, administrative provisions, OMB and Treasury regulations and procedures, and the IRM. Your experience must include usage of ADP equipment and statistical software applications such as Statistical Analysis System (SAS), Statistical Product in Service Solution (SPSS), database and spreadsheet programs. AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address TXO - Insight and Analytics Office 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748