There is one vacancy available in one of the following potential duty locations: Oxford, Mississippi Applicants must be located within local commuting area of the potential duty location or be willing to relocate. This position is located at Office of the Chief Information Officer, Infrastructure Operations. This is not a remote position, you will be required to be in your duty station office per CEC telework policy.

Duties

The following are the duties of this position at the GS-12. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

Requirements

Qualifications

You must meet the following requirements by the closing date of this announcement. Specialized experience for the GS-12 is one year of experience at the GS-11 level, or equivalent, that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience for the GS-12 includes experience with at least 3 of the below: - Working as part of a group to maintain enterprise applications and infrastructure services supporting the end user environment in a large, diverse, geographically dispersed Information Technology organization; AND - Assisting with Systems Administration on Windows production/test/development servers with experience in multiple IT disciplines including both application, file and system management techniques, change management methods and best practices in an IT environment; AND - Incident resolution using service desk ticketing tools, troubleshooting and resolving problems directly and when needed, escalating issues to senior support staff; AND - Diagnosis, troubleshooting and assisting with server administrative duties to resolve problems including the ability to identify complex problems; determine accuracy and relevance of information; use sound judgment to generate and evaluate alternatives, and make recommendations. Specialized experience for the GS-11 is one year of experience at the GS-9 level, or equivalent, that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience for the GS-11 includes: - Assisting with Systems Administration on Windows servers with experience in multiple IT disciplines; AND - Incident resolution using service desk ticketing tools, troubleshooting and resolving problems directly and when needed, escalating issues to senior support staff OR You may substitute education for specialized experience as follows: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in one or a combination of the following fields: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Time-in-Grade: In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-12, you must have been at the GS-11 level for 52 weeks. For the GS-11, you must have been at the GS-9 level for 52 weeks. Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.

Contacts

• Address Infrastructure Operations Administrative Resource Center Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]