PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended. This position is located in Executive Director, Administrative Resource Center (ARC); Managing Director, Management, Modernization and Customer Care; Engagement and Outreach Staff.

Duties

As a Management and Program Analyst (Stakeholder Communications Strategist), you will: -Lead teams and/or individually conduct CX and stakeholder communications related projects, such as Fiscal Service and/or ARC cross-cutting projects, shared services outreach and onboarding efforts, and the implementation of ARC customer communications and CX- related initiatives and or policies. -Provide authoritative guidance and leadership for CX, stakeholder communications, outreach, and/or onboarding-related projects impacting ARC. -Review and participate in complex program studies and analysis and lead and direct studies and analysis with wide or significant effect upon program policies, procedures, operations having broad impact and services provided by ARC. -Develop project plans, set priorities and deadlines for completion of work, and assign and distribute tasks among team members based on priorities and deadlines. -Negotiate and mediate conflict resolution between partnering agencies, organizations, internal staff and or external stakeholders. Issues can be associated with change management, information technology (IT) solutions, program management, resource planning, budget planning, or operational support.

Requirements

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume. Specialized Experience: For the GS-14, you must have one year of specialized experience at a level of difficulty and responsibility at the GS-13 level in the Federal service or equivalent, which have equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience for this position includes experience performing work that primarily serve as analysts and advisors to management on the evaluation of the effectiveness of government programs and operations or the productivity and efficiency of the management of Federal agencies or both, in order to apply factfinding and investigative techniques for project management and the development of presentations and reports to senior management and/or executives as well as external customers. Examples of specialized experience could include all of the following: - Designing and executing communications strategies, plans, and activities to inform the public, Federal agencies, financial trade or consumer associations, industry experts, and/or customers about financial or technical programs and services; AND - Designing and executing customer experience strategies, plans, and activities to implement feedback mechanisms, analyze qualitative and quantitative data, and execute changes to improve the customer experience; AND - Using writing and editing standards and techniques for text publishing for internal and external audiences, press releases, website content and other documentation (e.g., implementation plans, process documentation, results of quantitative analyses, and working papers, etc.); AND - Conducting oral and/or written briefings and being a liaison to high-ranking officials, diverse audiences, public organizations, and other external and internal entities; AND - Utilizing marketing techniques to increase awareness of an organization's financial or technical programs and services, including demonstrated success through improved metrics in digital marketing efforts (e.g. email and social media ). In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-14, you must have been at the GS-13 level for 52 weeks.

Education

This job does not have an education qualification requirement.

Contacts

• Address
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]