This position is located at the Jesse Brown VA Medical Center, Chicago, IL. (537) - a Level 1b. Complexity VHA Facility and is organizationally aligned under the Health Administration Service (HAS) Line. The primary purpose of this position is to provide oversight, support, evaluation and tailored training as it relates to all programs in the HAS to include: Insurance Capture Buffer (ICB); CPRs Progress notes and CPRS Orders, VISTA Menus such as Return to Clinic (RTC) etc.

Duties

Assist in assigning and evaluating the work of the staff, resolve complex tasks/problems to ensure patient services are met. Evaluation and training of new products, equipment, and systems. Identifying training needs; assist in making final decisions on personnel vacancy selections. Assist in extracting and analyzing data to provide reports in support of performance evaluation measures to the section chief. Daily reviews of active/pending, consults, return to clinic orders (RTC), recall reminders, deceased veterans report, open encounters, CACMI and other mission essential reports for accuracy and disposition. Review of clinic grid management for accuracy and disposition. Responsible for performing audits and other reviews for administrative staff throughout the entire section evaluating audit results and developing actions plans. Conducts extensive reviews and analysis of data from diverse sources, assembles information, and develops reports or presentations. Develops, modifies, and administers training programs for staff and supervisors throughout the section and tailors training for local needs and specific areas to this section. Provides management with periodic reports on the status of the training and an analysis of the effectiveness and capacity of the training program in achieving agency objectives and policies. Works with supervisors, managers, and service chiefs to resolve discrepancies or conflicts with established consult management. Provides consultation and assistance in implementation of performance improvement activities. Conducts formal and informal in-service and continuing education programs based on identified needs and provides training to all staff with the ability to schedule, coordinate and utilize appropriate teaching aids when applicable. Reviews, analyzes, and evaluates training courses and programs to assess their quality and effectiveness and follows up on training to determine successful completion of courses. Ensures all assigned training and development needs meet the requirements of VHA guidance. Performs data retrieval and analysis for reports; prepares Facility reports to monitor accuracy and utilization regarding appropriate clinic scheduling process and procedures and communicates to appropriate Facility groups for action. Performs other duties as assigned. Work Schedule: Monday - Friday - 8:00am - 4:30pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. AD-HOC ONLY. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD231450 Relocation/Recruitment Incentives: Not Authorized

Requirements

Qualifications

To qualify for this position, all applicants MUST meet all requirements by the closing date of this announcement, 07/24/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: NOTE: SPECIALIZED EXPERIENCE MUST BE WELL DOCUMENTED IN YOUR RESUME. FAILURE TO DO SO WILL DISQUALIFY YOU FROM FURTHER CONSIDERATION. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience conducting all types of audits, Experience monitoring TMS, Experience as a timekeeper, Ability to design, develop, modify, and evaluate training presentations, plans, instructions, materials, and aids, Reviews, analyzes, and evaluates training courses and programs, Ability to analyze both administrative or operations problems and make written and oral recommendations, Gathering and analyzing data, using automated data processing equipment to generate a variety of reports, Establishing priorities and meeting deadlines, Skill in effectively communicating to a variety of internal and external customers. Skill in the use of computer equipment and software such as Word, Excel, Power Point, Outlook, Access and VHA databases, Ability to clearly and concisely communicate, through both formal and informal written and verbal communications in the form of reports, technical papers, briefings and trainings. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B or J.D., if related. (TRANSCRIPT REQUIRED) OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and graduate level education beyond the first 18 semester hours or 27 quarter hours i.e., beyond the first year is creditable toward meeting the specialized experience requirement. (TRANSCRIPT REQUIRED) You will be rated on the following Competencies for this position: CommunicationComputer SkillsCustomer ServiceData ManagementEducation and TrainingTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is mainly sedentary with little need for physical exertion. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Jesse Brown Department of Veterans Affairs Medical Center 820 South Damen Avenue Chicago, IL 60612 US
• Name: Yasmin Scott
• Phone: 910-488-2120 X1499
• Email: [email protected]