This position is organizationally aligned in the Patient Registration Area within Health Administration Service of the University Drive, of the VA Pittsburgh Healthcare System, Located in Pittsburgh, Pennsylvania.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Major duties and responsibilities are: Receives and directs visitors in the main lobby of the facility in an interactive positive manner; Provides information about the organization, its functions activities and programs; Provides safety practice, report unsafe conditions, broken equipment or occupational injuries to the supervisor of Patient Registration; Assure availability of functioning wheelchairs and maintains proper storage and inventory of related equipment of this nature; Understands the functionality of the programs, and the ability to type, operate a computer, and use computer systems at a basic level; Provides a full range of standard reference materials and directories as well as possess an understanding of were to seek information when confronted with issues not referenced; Provides detailed guidelines covering all important aspects of each assignment. Work Schedule: Monday through Friday from 7:30 - 4:00pm Recruitment & Relocation Incentives: Not authorized Financial Disclosure Report: Not Required

Requirements

Qualifications

General Experience: You must have at least three (3) months of general experience in a position that was progressively responsible clerical, office or other work that indicates my ability to acquire the particular knowledge and skills needed to perform the duties of the Information Receptionist position. Experience should also include providing customer service and communicating with a wide variety of people of different backgrounds. NOTE: Applicants wishing to receive credit for such experience must clearly indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. ~OR~ Education: You must have successfully completed a High School education or equivalent. A diploma will be required if selected. Applications submitted without this information will not be considered. ~OR~ Combining Education and Experience: You must have equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Computer SkillsConscientiousnessCustomer Service (Clerical/Technical)Interpersonal Skills IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Pittsburgh VA Medical Center 1010 Delafield Road Pittsburgh, PA 15215 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]