The primary purpose of this position is to provide the services and perform the duties inherent in switchboard operations of the medical facility. The work involves routing the calls to their proper destinations and providing telephone and organizational information to callers. The switchboard operates 24 hours per day, 7 days per week. The employee is required to work shifts, nights, weekends and holidays as scheduled.

Duties

Major duties include but are not limited to: Places and receives local, regular and special long distance calls over commercial circuits, tie lines, or other systems and various networks consisting of wide area commercial system, a civilian Federal system, and a Federal overseas exchange system. Provides directory service assistance to callers by retrieving organizational information from computerized directory databases. Provides primary or alternate routing service for high precedence calls. Places personal calls (LD) for senior employees, physicians, bed-restricted patients, and visiting dignitaries and other personnel at the facility. Prepares and records long distance and local information regarding the facility's communications management system and other special telephone studies utilizing toll tickets and summary sheets, as required. Monitors vital circuits and incoming emergency type calls such as those to security, the police, the fire department, etc., to assure call completion and proper disposition. Responsible for retrieving and/or updating relevant information in computerized databases using detailed procedural instructions and established guidelines pertaining to customers assistance, record keeping, and call receiving, placing, and monitoring. Work Schedule: Rotating shifts Monday through Friday, including weekends and holidays. Telework: Not available Virtual: This is not a virtual position. Position Description/PD#: Telephone Operator/PD04018A Relocation/Recruitment Incentives: Not authorized. Critical Skills Incentive (CSI): Not authorized. Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/24/2024. You may qualify based on your experience and/or education as described below: General Experience: You must have one (1) year of general experience. General experience is progressively responsible for clerical, office, or other work that indicates ability to acquire the particular knowledge, skills and abilities needed to perform the duties of the position to be filled. Examples of general experience includes: serving as a receptionist or any kind of work that involves frequent telephone contacts. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed two (2) years of education above high school. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of general experience and education beyond high school. You will be rated on the following Competencies for this position: Critical ThinkingSecuritySpeakingStress ToleranceVeteran and Customer Focus Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements and Work Environment: The work is usually sedentary but may involve some standing and walking to consult directories and manuals. The work is normally performed in a well-lighted, temperature-controlled room. Normal safety precautions are required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Carl Vinson VA Medical Center 1826 Veterans Boulevard Dublin, GA 31021 US
• Name: Christen Watson
• Phone: 404-694-2114
• Email: [email protected]